Customer support
that doesn't lose track.
One inbox for every channel and every brand. Every conversation gets an owner, a deadline, and a record you can pull up later. Nothing sits in someone's mailbox waiting to be remembered.
One conversation. Three stages. Nothing slips.
Email, web form, social DM, a forwarded thread — whatever channel a customer uses, it lands in the same inbox. Vordrix gives it an owner, starts the clock, and closes it on the record.
It enters the queue
Email, social, web form, forwarded thread. Stamped with a number the second it arrives.
It gets a name on it
An agent owns it. The SLA clock starts. Tags, priority, and notes attach to the conversation.
It exits with a resolution
A reply, a CSAT score, an audit line. Searchable forever. Nothing left in someone's memory.
The whole context lives on the conversation.
SLA timer, priority, owner, tags, the customer's plan — all on the ticket. No tab-hopping, no context-switching. The dashboard tells you what's pending; the inbox is where you resolve it.
Welcome back, Mariana
Consolidated view across 3 brands · liveConversation volume
Channel mix
Not a chat widget. Not a help desk skin. A real ticket system.
Six pieces that work as one. Built so support stops being the place where promises quietly disappear.
Unified inbox
Every channel and every brand in one queue. Assign, snooze, tag, search the full history, run bulk actions when things pile up.
Multi-channel email
Bring your own domain or use a vordrix.com address. Five DNS records and you're live. Separate channels for support, sales, billing.
Contacts & history
Every customer is a record, not a thread. Full history, custom tags, internal notes, CSV import that handles your column names, real merge.
SLA management
Targets by priority. The countdown lives on the conversation. Pauses outside business hours. Escalates before it breaches.
Dashboard
Open conversations, response times, resolution rate, channel mix, top tags, CSAT — all on one screen. No setup wizard.
Team & permissions
Unlimited seats. Roles, granular permissions, two-factor with backup codes, an audit trail you can hand to compliance without flinching.
Run more than one brand from the same desk.
Each brand keeps its own domain, its own signature, its own queue. Your team works from one inbox. Switch context with a key, not a tab.
And the rest of what's in the box.
Auto-messages
Triggered replies for first-touch, after-hours, and follow-ups. Set them once.
Holiday calendar
SLAs respect your real working days, not a generic calendar.
Blocklist
Drop spam senders, domains, and patterns before they hit the queue.
Ticket numbers
Every conversation gets a sequential ID your customer can quote back.
Import & migration
Pull in contacts and history from CSV, Excel, or another desk.
GDPR-ready
Data export and erase requests handled on the record.
File uploads
Attachments up to 40MB, on your S3, served back inline.
Real-time updates
The inbox refreshes itself. Two agents see the same state.
Custom domain
Send and receive from your own domain, end to end.
Input problems → Output solutions.
Customer support isn't a chat bubble. It's where your business keeps its promises — or quietly breaks them. Vordrix keeps them on the record.